Frequently Asked Questions.

1. How does outsourcing work? Do we get a team exclusively for us?
2. We are a small company and we are planning to build an offshore team from the scratch? Will you work with us?
3. Would we need lot of technical staff?
4. How flexible are your services?
5. We are a small company and we might need work only on a part-time basis?
6. How do we start with you?
7. How will you make sure your service works right for us?
8. Can I do a trial before we actually start?
9. Will you provide technical help and advice on how we can outsource?
10. How safe is the document transfer system and facilities?
11. How does the outsourcing process work?
12. What are the advantages of using your outsourcing services?
13. How does it affect our existing set-up?
14. How can I communicate with our offshore team?
15. Do we have to sign any long term contract?
16. Are there hidden costs involved in your rates?


1. How does outsourcing work? Will we get a team exclusively for us?

Yes. We will build an exclusive team for you and they will be trained on all your processes and methodologies. The teams usually consist of processing staff, team leaders, managers and quality control specialists.

2. We are a small company and we are planning to build an offshore team from the scratch? Will you work with us?

Yes. We have worked wok with many start-up firms who have minimal to no support and staff in UK. As a matter of fact it is much easier to outsource when you are smaller, as you have direct control over the work. We work with many small start-up firms and you can be assured that we give same level of care and attention to all our clients irrespective of their size.

3. Are there hidden costs involved in your rates?

No. Our rates are very straight-forward and we don't include any hidden costs and we will have everything agreed in advance and we realise that outsourcing works only with right partnership where both you and us benefit.

4. Do we have to sign any long term contract?

No. We clearly understand that outsourcing services are based on a mutually co-operative and successful engagement of both parties and so we believe in flexibility and so do not want to tie-in our clients with any binding long term contracts unless you require doing so.

5. How can I communicate with (y) our offshore team?

You can communicate through instant chat, e-mail and SMS. Infact, our managers and respective team leaders will be online most of UK time and so you can get to talk to them instantly. It is just like having a colleague at your own office.

6. How does it affect our existing set-up?

Your existing set-up can remain the same. Our services are usually an improvisation of the existing process to get it work economically and more important, efficiently. Usually our service works seamlessly, without disturbing your existing setup.

7. What are the advantages of using your outsourcing services?

On an average we guarantee a 40-50% cost savings. No fixed monthly payments. You can grow quickly with no further investment and don't have to worry about sudden peak workload. Use us only when required - no work/no cost and you can focus your efforts on expanding your business further.

8. How does the outsourcing process work?

We receive all the relevant documents electronically over a secure network to our server. We schedule the tasks according to priority and based on agreed timescales, complete the process and upload it back to the live server with a job report. The process varies from client to client and please do call or email us to find how it can work for you.

9. How safe is the document transfer system and facilities?

We use highly secure online systems and the documents are transferred using secure protocols which are used by banks and financial institutions for transferring their information like credit card information etc. Our secure high end servers are located in USA and we also do disaster recovery process as per the criticality of the requirement. We strictly follow the principles of Data-Protection Act 1998 and Privacy Policy. All our staff that works on sensitive data will sign non-disclosure agreements. Also our staffs do not get access to any removable media like printers, email, data disks etc. We go extra mile to ensure your complete peace of mind is fully ensured and data is in safe hands and is highly secure.

10. We are not computers and system experts. Will you provide technical help and advice on how we can outsource?

Yes. We definitely do. We will have staff from local UK offices visit you, set up the process and provide you all the necessary training. We also offer FREE telephone and mail support when you need any further assistance. So you never have to worry about lack of in-house technical staff.

11. Can I do a trial before we actually start?

YES. For all our clients we provide our first two staffs for FREE and they will be fully committed to you for FREE till they get completely trained on the process. Once they get trained they will learn everything and teach the rest of the staff. In between if you feel that our initial two staffs are not up to mark you can cancel the services and we will not charge you anything. This is an absolutely No-obligation trial of our services. Take advantage of our irresistible FREE TRIAL offer and try if this will actually work for you before you outsource.

12. How will you make sure your service works right for us?

Before we start to do anything we go through the following standard operating procedure. Identify the areas that can be outsourced, do a pilot project on how it will be done, iron out all the potential problem areas and get a correct working process and get it going. It is not the end there, we continually look out for the possibility of improvisation and suggest the same to you and take it on from there. Fortunately our past experience has helped us to establish the procedure already and so the time taken to set up this process is quick and fast.

13. How do we start with you?

Please email/call us, we could get you started sometimes even the same day.

14. We are a small company and we might need work only on a part-time basis? Is this possible?

Yes. We work with many small companies and we can arrange to work only on part-time basis.

15. How flexible are your services?

We are very much customer-focussed and our clients' are the foremost in our priority list and our culture "Listen, Serve, Excel" reflects the way we work. We listen to any changing scenario of our clients and we adapt our services to the needs of our clients.

16. Would we need lot of technical staff?

The whole purpose of outsourcing is to save cost. All that is required from your end is an arrangement with a scanning house or an investment in-house for scanning the documents and an administrative team to scan the documents, and send it to us. We process all the information and complete the rest of the process. We will also provide requisite technical assistance (Local UK) to help facilitate the process.

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