24/7 Helpdesk services

Our comprehensive 24/7 helpdesk, customer support, correspondence, complaint handling services include

Email answering

  • Email management on your behalf
  • Quickly processed and responded  
  • Standard templates with pleasing headers and footers
  • Appropriate answers and follow-ups

Chat support

  • 24/7 chat support for sales/technical queries
  • positive and enthusiastic response
  • Ensure total customer satisfaction

Postal replies / Correspondence

  • Prepare standard letters from templates
  • Customised letters when needed
Using the above we handle

1) Complaints

  • Customer complaints collation and analysis
  • Instant acknowledgement, timely response
  • Prioritize the complaints based on the severity
  • Appropriate answers well within agreed timeframe
  • Aim to convert dissatisfaction to loyalty

2) Queries

  • Researched replies to all customer queries
  • Expertise to leverage complexity of queries
  • Cultural difference awareness
  • Focus on customer delight

3) Correspondence

  • Standard procedures and custom scenarios
  • Customer follow-up, special offers
  • Database sorting and maintenance
  • Conduct satisfaction survey reports

Our difference

  • Cross training the staff and automatically adjust workload
  • Make sure customers get replies when needed the most
  • Constant review of service quality (Quality - The lifeline of our business)
  • Close tickets only after ensuring total client satisfaction

Your benefits

  • Significant cost reduction – rates from just $5.95/hr
  • Sales expertise to entice your customers
  • Up-sell and cross-sell your services, products
  • Improve customer satisfaction and get additional sales

Outsourcing customer support services works wonderfully well. We have proud history of helping many US companies to quickly grow and build their customer base within short time frame.   

Questions?

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Testimonial

"These guys are good, ramp up to speed quickly, pleasant to work with. Highly recommended."

-- Claims Management Company.

Brochure

IGS Claims Brochure